Terms & Conditions

By using this website or purchasing from Brown Nation Chocolates, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use our services.

Brown Nation Chocolates offers artisanal, handcrafted chocolates made in small batches. Due to the handmade nature of our products, slight variations in appearance, design, and colour may occur. These variations are natural and do not affect quality.

All orders placed through our website, social media, or direct communication are subject to acceptance and availability.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspicious or fraudulent activity

All prices are listed in the applicable currency and are subject to change without prior notice.

Orders must be paid in full before processing unless otherwise agreed. We accept payment methods as specified at checkout or during order confirmation.

Customized chocolates are made based on customer specifications, including flavour, design, and message.

Important conditions for custom orders:

• Custom orders cannot be returned, replaced, or refunded once production has begun
• Design approvals (if shared) must be confirmed by the customer
• Minor variations may occur due to handcrafted production
• Custom orders may require additional processing time

We aim to deliver orders within the estimated timeframe provided at the time of purchase. However, delivery timelines may vary due to:

• Location
• Weather conditions
• Courier delays
• Festive or peak seasons

Brown Nation Chocolates is not responsible for delays caused by third-party delivery services.

Risk of product damage transfers to the customer once the order has been dispatched.

Orders may be cancelled only before they are processed or dispatched.

Customized orders cannot be cancelled once production has started.

Refunds, if applicable, will be processed at our discretion and may take a reasonable time to reflect in the original payment method.

Due to the perishable nature of chocolates, we do not accept returns, replacements, or refunds under any circumstances.

Customers are advised to review their orders carefully before confirming purchase.

Customers are responsible for proper storage of chocolates after delivery. We recommend storing products in a cool, dry place away from direct sunlight.

Brown Nation Chocolates is not responsible for product quality issues arising from improper storage after delivery.

All content on this website, including images, product designs, branding, text, and logos, is the property of Brown Nation Chocolates.

No content may be copied, reproduced, or used without prior written permission.

By using our services, you agree not to:

• Misuse the website or services
• Provide false information
• Attempt fraudulent transactions
• Copy or exploit our brand or content

Brown Nation Chocolates shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our liability is limited to the value of the product purchased.

We respect your privacy and handle your personal information with care. Any data collected is used solely for order processing, communication, and service improvement.

We do not sell or share personal information with third parties except as required to process orders, payments, deliveries, or provide our services.